Reception/Client Coordinator (Sales)

Our Client Coordinator is the face of our business, and you are often the first point of contact for any client who connects with our brand. You'll have the opportunity to create and grow lifelong connections with our best supporters. Hours: Tuesday-Saturday (Full-Time)

What are the responsibilities of a Reception/Client Coordinator?

In this role you will need to:

• Check-in and welcome clients as soon as they arrive at the clinic.
• Check-out clients at the completion of their appointment, process payments, prebook and cross-sell to clients as they leave.
• Direct clients to the appropriate treatment room, and make them familiar with the facility.
• Answer, screen, and address incoming calls, providing scheduling support as needed.
• Ensure reception and skincare experience desk area is tidy and presentable, with all necessary supplies and materials.
• Provide basic and in-depth information in-person and via phone/email and (virtual) consultations.
• Receive, sort, inventory, and distribute daily mail/deliveries.
• Maintain clinic security by following safety procedures and controlling access via the reception desk.
• Order both office and clinic supplies using prepared templates and processes, and keep inventory of stock.
• Assist in turning over the treatment rooms in between client appointments and consultations.
• Support the clinic in its administrative duties, preparation of content, and publishing to social media when required.
• Support our health and safety obligations as a Personal Service Setting.
• Meet a modest daily sales goal.

What are the role requirements?

• A passion for aesthetics and customer service. You are familiar with infection prevention and control best practices.
• Experience as a host or greeter.
• Good interpersonal skills, and are able to communicate well and work with people across different levels.
• Ability to multi-task and prioritize according to situations.
• Pleasant, professional disposition and energy to thrive in an upmarket clinical environment.
• Committed, reliable, and takes pride in their work.
• The ability to maintain composure; calm in stressful situations, enthusiastic in scenarios requiring inspiration.

* Please submit your CV/Resume in English

Ideal for:

• Business Administration
• Business Administration Graduates with Aesthetic/Medical Aesthetic Background
• Medical Aestheticians with Business Administration Background

You are:

• Adventurous. You’ll use your autonomy to embrace challenges and change with a sense of purpose and commitment.
• Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for better.
• Open. To new ways of doing things. To other people’s (sometimes crazy) ideas or feedback.
• Sensitive to the exacting, precise, and sometimes challenging needs of clients.
• Diplomatic.
• Highly creative. There’s no blueprint for the future. You’ll have to design it.
• You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.